How do I accept a work order?
All work you receive will be sent to your Pro Connect account.
Watch this brief video to see how to accept work orders within your Pro
What happens when I accept a work order?
When you accept the work order, the system updates everyone in the
process and your Service Level Agreements begin.
What happens if I don’t accept a work order on time?
You are expected to accept/reject a work order within the designated SLA. If you do not, the work order is flagged and the work may be reassigned. It is important to accept/reject work orders in a timely manner.
If I accept a work order and then want to reject the work order, how do I do that?
Simply select “Cancel” in the Set Status drop down box.